Live Chat Software for Website Support - Pure Chat
The website https://www.purechat.com/ is the official website for Pure Chat, a live chat software for businesses and individuals looking to add live customer support to their websites. The software allows website visitors to connect with a company representative in real-time to get their questions answered and resolve any issues they may be having.
Some of the features of Pure Chat include:
- Customizable chat widgets that can be easily added to any website
- Ability to chat with multiple visitors at the same time
- Mobile optimized chat experience
- Easy team management with the ability to assign chats to different team members
- Automatic greetings and away messages
- Visitor tracking to see where your website visitors are coming from
- Ability to integrate with other software such as Salesforce, Slack, and Zendesk
Pure Chat also offers a free plan as well as paid plans with additional features. It allows businesses of all sizes to easily add live chat support to their website, regardless of their budget.
The website, https://www.purechat.com/ has a clean design and easy navigation. You can learn more about the software, read customer testimonials, and see a live demo of the software on the website. There is also a link to create an account and start a free trial of the software.
Overall, Pure Chat is a great option for businesses and individuals looking to add live customer support to their website. With its easy setup, flexible pricing, and wide range of features, it's a great solution for providing real-time customer support on the web.
What are the Benefits?
There are several benefits to using Pure Chat as a live chat software for your business:
- Improved customer support: By providing live chat on your website, you can quickly and easily answer customer questions and resolve any issues they may be having in real-time. This can lead to higher customer satisfaction and a decrease in support inquiries through other channels.
- Increased sales: By having a live chat option on your website, you can help guide potential customers through the buying process and answer any questions they may have about your products or services. This can lead to increased conversions and sales.
- Increased website engagement: By providing live chat on your website, you can increase engagement with your website visitors. This can lead to increased website traffic, longer average visit duration, and higher pageviews.
- Increased productivity: By using Pure Chat's team management features, you can easily assign chats to different team members and track the progress of your chats. This can help increase productivity and efficiency for your customer support team.
- Easy to set up and use: Pure Chat is a cloud-based solution and it is easy to set up and use. you can easily customize chat widgets that can be added to any website in a matter of minutes.
- Flexible pricing: Pure Chat offers both a free plan and paid plans with additional features to accommodate businesses of all sizes, regardless of their budget.
- Integration: Pure Chat seamlessly integrates with various popular tools like Salesforce, Slack, and Zendesk for seamless workflow and customer relationship management.
- Analytics: You can track the performance of your chats, and see which pages are generating the most chat traffic. This can help you optimize your website and customer support strategy.
Overall, Pure Chat is a powerful and versatile live chat software that can help businesses improve customer support, increase sales, and boost website engagement.
What Features Should I Compare with other Providers?
When comparing Pure Chat with other live chat providers, there are several key features to consider:
- Ease of use: Make sure the software is easy to set up and customize, and that it has a user-friendly interface for both you and your website visitors.
- Chat customization: Look for a software that offers customizable chat widgets that can match the look and feel of your website.
- Real-time support: Make sure the software allows for real-time conversations with website visitors.
- Team management: Look for a software that offers team management features, such as the ability to assign chats to different team members, to help improve the efficiency of your customer support team.
- Visitor tracking: Look for a software that offers visitor tracking features, such as the ability to see where your website visitors are coming from and what pages they are viewing.
- Integrations: see if the software can integrate with any other tools or systems that you are already using, such as a CRM, Helpdesk, or analytics platform
- Mobile optimization: Make sure the software is optimized for mobile devices, as a significant number of website visitors access websites through their mobile phones.
- Automatic responses: Look for a software that allows for automatic greetings and away messages, so you can continue providing support even when you are not available.
- Reporting and Analytics: Look for a software that can provide detailed reports and analytics on customer support interactions, so you can track performance and improve your customer support strategy.
- Pricing: Compare the pricing of different live chat providers and make sure you choose one that fits your budget and offers the features you need.
By considering these features, you can make a more informed decision and choose the live chat provider that best meets your business's needs.
What are the Top 10 https://www.purechat.com/ Alternatives?
Here is a list of the top 10 alternatives to Pure Chat with a brief description and link for each:
- LiveChat - A popular live chat software that offers a wide range of features, including real-time chat, visitor tracking, and team management. https://www.livechat.com/
- Tawk.to - A free live chat software that offers real-time chat, team management, and visitor tracking. https://www.tawk.to/
- Chatfuel - A chatbot building platform for businesses. With Chatfuel you can create a chatbot for customer support, e-commerce, or any other use case. https://chatfuel.com/
- Intercom - A live chat software that also includes messaging and automated engagement tools, visitor tracking and Team management. https://www.intercom.com/
- Olark - A live chat software that offers real-time chat, visitor tracking, and team management, it also allows integration with other tools like Salesforce, Google Analytics, and Zendesk. https://www.olark.com/
- Drift - A live chat software that also includes chatbot, messaging and automatic engagement, team management and visitor tracking. https://www.drift.com/
- Chatbot.io - A chatbot development platform that allows you to create chatbots with the aim of customer support and sales, you can integrate it to different platforms including your website and social media. https://chatbot.io/
- Zendesk Chat - A live chat software that offers real-time chat, visitor tracking, and team management, it also allows integration with other Zendesk Products such as Zendesk Support, Guide, and Explore. https://www.zendesk.com/chat/
- Crisp - A live chat software that offers real-time chat, visitor tracking, and team management, It's particularly focused on Mobile optimization and includes a messaging platform. https://crisp.chat/
- Pure Chat - A live chat software that offers real-time chat, visitor tracking, and team management. It's also has customizable chat widgets, and easy integration with other tools. https://www.purechat.com/
This list is not in any particular order and the best one for you will depend on your specific needs and budget. You can visit their website and read more about their features and pricing plans to compare and decide which one suits you best.
In summary, Pure Chat is a powerful and versatile live chat software that can help businesses improve customer support, increase sales, and boost website engagement. It offers real-time chat, visitor tracking, team management and customizable chat widgets, as well as easy integration with other tools. If you are looking to add live customer support to your website and boost engagement with your website visitors, Pure Chat is a great option. You can visit their website https://www.purechat.com/ and start a free trial or check their pricing plans to see how it fits your budget. Adding live chat on your website can be an essential step for a business in today's digital world, it can help build trust and loyalty with your customers, as well as increase conversions.
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